Accommodation

Flexible terms and conditions apply to amendments or cancellations made up to 30 working days prior to the Congress. Cancellation charges will apply after this date.

Pan Pacific Melbourne, Ink Melbourne Southbank and Ink Melbourne Southbank: 

• Credit card details must be provided at time of booking to guarantee reservation.
• A cancellation charge of one night’s accommodation rate will apply for cancelled bookings from Tuesday, 1 November 2022.
• A cancellation charge of one night’s accommodation rate will also apply if you do not arrive on the date you are booked to check in.
• All cancellations and changes to your reservation must be made in writing to the Congress Managers at register.hair2021@arinex.com.au.

Shadow Play Melbourne by Peppers:

• Credit card details must be provided at time of booking to guarantee reservation.
• 100% of accommodation will be charged for cancelled bookings from Monday, 17 October 2022.
• A cancellation charge of one night’s accommodation rate will also apply if you do not arrive on the date you are booked to check in.
• All cancellations and changes to your reservation must be made in writing to the Congress Managers at register.hair2021@arinex.com.au.

Reduction of stay

Should you need to reduce your stay within 30 working days of the start of the Congress, cancellation charges may be incurred at the hotel’s discretion.

Non-arrival / no show

In the event of a non-arrival when one night deposit has been paid, your room will be held until the following morning (1100 hours) and your one night’s deposit will be retained by the hotel as a cancellation charge. In the event of a non-arrival when full pre-payment is made for the entire stay, your room will be held for each night booked and you will not be entitled to any refund.

Rates

The negotiated rates are valid up to 30 working days prior to the conference start date. After this, accommodation is subject to availability and rates are subject to an increase.

Rates may increase at any time without notice due to changes in government charges, taxes or levies.

As per standard hotel policies and procedures delegates will be required to provide credit card details upon check-in.  This is to cover any incidental charges incurred during your stay and all remaining unpaid room nights.

The hotel will place a hold on your credit card for an amount which covers all unpaid accommodation nights reserved plus a daily amount for incidental charges. Any money still held on your credit card by the hotel once you have settled your account and checked out will be released. If you will be settling your accommodation account and incidentals by cash you will still be asked to provide your credit card for guarantee at the time of check-in.

If you will be settling your accommodation account by cash you will be asked to pre pay for your accommodation in full when you check-in plus a cash deposit to cover incidentals that may be incurred during your stay. Should you not utilise any incidentals during your stay the cash deposit, for incidentals only, will be refunded to you by the hotel upon check-out.
Please note the daily incidental charge may vary across the listed hotels.

Daily Incidental Charges

Please note the daily incidental charges the hotel will hold on your credit card may vary across the listed hotels.  Should you wish to confirm the amount that will be held against your card, please enquire with your hotel during check-in.

Late Arrivals / No Shows

Please indicate when you register, or notify the Congress Managers in writing, if you will arrive at your hotel after 1800 hours.  Failure to do so may result in your room being treated as a no-show and being released.

Check in / check out times

Check-in time for most hotels is 1500 hours and check-out time is 1000 hours.  Should you wish to guarantee your check-in before 1500 hours, you will need to pre-book and pay for the previous night.  If you wish to guarantee a late check-out you will need to book for the next night.

These additional nights can be booked at the time of making your reservation. Alternatively, if you have already made your accommodation booking, you can request the additional nights by advising the Congress Managers in writing.

If your organisation would like to make a group booking of 15 rooms or more at one of the listed hotels, please contact the Congress Managers with your group booking requirements.

If you would like to make a group booking of 15 rooms or more at a hotel not listed above, the Congress Managers will endeavour to secure rooms and negotiate group rates on your behalf with the hotel of your choice. With a large network of hotel contacts our accommodation specialists have the buying power to ensure all your needs are met and your booking is managed efficiently.

Contact the Congress Managers today to secure your group booking.